Salesforce business analyst certification

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Want to earn a Salesforce Certified Business Analyst Badge? Follow this Latest Exam Guide

Today’s business world environment is more competitive than it’s ever been. Businesses and enterprises implementing innovative technology, tactics, and policies outperform their opponents. Technology innovation has significantly influenced how organizations use IT-based solutions to address various business concerns, challenges, and problems. As a result, qualified employees with an understanding of business analysis methodologies have remained in high demand by numerous firms globally.

Here comes a question. Why is it better to have a business analysis for a company’s success? Business analysis is the discipline of investigating and recognizing business demands with providing solutions to business difficulties. Business Planning may cover everything from organizational transformation to policy formulation, program requirements, strategic planning, and system improvements. The combination of these tactics can offer a firm a solid and developed foundation for future success.

Why should you be a Certified Salesforce Business Analyst?

Customer relationship management is the most critical foundation for business growth. Several CRM platforms are available to assist you in ensuring that all customer-facing personnel is equipped with the necessary data to deliver exceptional customer experiences. Salesforce CRM is the top choice of many big firms among these finest CRM solutions. Furthermore, a Salesforce Business Analyst certification validates your talents as the best business analyst.

A Certified Salesforce Business Analyst serves as a link between business concepts and business capabilities. They play a better role in determining your business future by discovering, designing, and scoping practical innovations and additions to business processes. Just follow this guide to let us help you effectively pass the Salesforce Business Analyst Certification Exam.

Salesforce Business Analyst Exam

Salesforce business analyst certificationThe blog is a certification exam guide that is intended to assist you in determining if you are prepared to pass the Salesforce Certified Business Analyst exam. This guide contains information on the target audience, recommended training and material, and a comprehensive set of exam objectives—all in one package to assist you in achieving a passing score

Eligible Candidates

Individuals who want to become certified Salesforce Business Analyst by passing this certification exam should be familiar with the following subjects and skills.


  • Understand the Salesforce implementation lifecycle.
  • Understand optimal practices for the Salesforce environment.
  • Experience in a specific industry setting.
  • Understand the strategies of facilitation and documentation.


  • Plan your discovery activities around the main stakeholders.
  • Elicit requirements, map business processes, and develop user stories.
  • When engaging with technical and business stakeholders at all company levels, demonstrate good written and verbal communication skills.
  • Use excellent analytical and problem-solving abilities.

Exam Format

  • There will be 60 multiple-selection questions or five unscored questions.
  • The passing mark for the exam is 72%, which means you must acquire at least 44 correct answers.
  • It is a computerized test with a time limit of 105 minutes.
  • Because there is no negative marking on the exam, I recommend attempting all questions.
  • Each question, whether single or multiple-choice, is scored equally.
  • You can label questions for review and go over them once more before completing the exam during the examination

Salesforce Business Analyst Certification Exam Cost

  • The exam registration fee is USD 200, with a retake fee of USD 100. Taxes may be levied following municipal law.
  • If you have the Salesforce certification, you must renew it yearly by completing the maintenance trailhead course before the deadline. There is no cost to maintain this credential.

Salesforce Business Analyst Certification Exam Prerequisites

The Salesforce Certified Administrator certification is a prerequisite for appearing in the examination for certified Salesforce Business Analyst.

Options for having the Exam

The test can be taken in person at a proctored venue or online using a virtual monitor. The examination is not an open-book test. So, you cannot use any hard copy or online resources.

  • On-site Center: Salesforce works with Kryterion, a network of testing centers, to provide certification exams. Since each facility sets its exam schedule, center availability may fluctuate.
  • Online Exams: Salesforce certification exams may be taken remotely from your computer utilizing online proctoring. A camera is used to observe these examinations by a proctor. Online exams with proctors are offered daily, excepting US holidays and network maintenance.

Outline for Salesforce Business Analyst Certificate Exam

Customer Discovery


Collaboration with Stakeholders


Business Process Mapping




User Stories


User Acceptance


Salesforce bussines analyst certification exam

1. Customer Discovery

Almost ten of the Salesforce Business Analyst Certification Exam Questions come from this topic. It covers the following subjects.

  • Determine the scope of business analysis by defining business strategy, goals, initiatives, and obstacles.
  • Learn how a client is utilizing and profiting from Salesforce services to determine the current situation.
  • Understand and describe the duties and responsibilities of Business Analysts at various stages of the implementation lifecycle.
  • Plan business analysis activities using the implementation lifecycle.
  • Analyze the Salesforce environment of the customer to discover chances and restrictions.
  • Demonstrate awareness of Salesforce features and its ability to offer business solutions.

2. Collaboration with Stakeholders

The test places the most emphasis on collaboration with stakeholders. Almost 14 out of 60 questions are from this part. The objectives of this topic include

  • To do a detailed study of company needs and to plan discovery activities depending on the target stakeholders.
  • Identify important stakeholders and cultivate relationships with them as trustworthy advisers to serve as a conduit between the business and technical teams.
  • Select the most effective strategy for obtaining business requirements from stakeholders given a scenario.
  • Explain how to proceed from a current state assessment to a mutually agreed-upon future state design.
  • Discover how Salesforce functionalities and best practices influence solution alternatives and business processes.
  • Manage competing priorities in a situation to win approval from stakeholders.

3. Business Process Mapping

The following objectives are included in this topic:

  • Display your ability to determine the scope of a complicated business process and divide it into achievable parts.
  • Use your knowledge of hierarchy process mapping to involve stakeholders at various company levels.
  • To picture a future state, analyze and describe business operations to elicit needs and identify resources.
  • To regulate scope, use governance on agreed-upon future state processes.

4. Requirements

Based on information from important stakeholders, business analysts undertake requirements elicitation to determine a project’s business necessity, scope, assumptions, and hazards.

  • To involve business and technical stakeholders and distinguish between requirements and user stories.
  • Verify and prioritize current criteria while identifying new ones to create the future state.
  • To manage scope and information requirements in a version control repository.

5. User Stories

This subject is the second most essential section of the course plan, as it will be the source of nearly 11 questions.

  • To conduct a complete analysis, you must first understand the components of a user narrative.
  • Use event loop, event monitor, or estimate loop outcomes for a given circumstance.
  • To govern scope, record user stories in a version-controlled repository.

6. User Acceptance

Last but not least, this topic is also necessary for passing the examination. This topic accounts for around 8 percent of the Salesforce BA Certification exam questions.

  • Define and develop the User Acceptance Test strategy to ensure the solution fulfills the business requirements.
  • To establish if the solution fits the criteria, guide UAT and manage the findings.
  • When a new business or technical difficulties develop, make a go/no-go release decision based on a scenario.

Salesforce Business Analyst Certificate Exam Preparation

You can prepare for the Salesforce Business Analyst Certificate exam in the following ways.

Guide and Modules

Understanding the subject distribution can help you prioritize your study method and identify crucial areas. Our blog contains complete exam subjects and outlines. 


Conduct a self-study on the targets that need to be improved. Follow the modules and guides for the topic guide.  Because Salesforce will examine your entire comprehension of the topic. 

Preparation Courses

You may also get enroll in different courses in preparation for this exam. Trailhead offers a free course for Salesforce Business Analyst Certificate Exam Preparation. You can access this course by visiting Trailhead academy.

Practical Experience

The greater your practical experience, the easier it will be to pass the test. Practical examinations help you understand each topic and gain more information.

Practice Papers and Dumps

If you are preparing for the exam, using test dumps may be beneficial. These dumps are a collection of questions and solutions from previous examinations. Get some Dumps and start practicing the concepts regularly. offers the Salesforce Business Analyst Latest Exam Dumps.

Preparation Tips for Salesforce Business Analyst Certification

  • Concentrate on a business analyst’s soft skills — there were several questions about how to acquire needs from a team.
  • Because the test places a strong focus on teamwork, familiarize yourself with various interview approaches such as whiteboarding, one-on-one interviews, shadowing, and so on.
  • You should understand whether to use apex change over custom-made solutions.
  • Learn about the many stakeholders and their roles, such as Product Owner, Scrum Master, and so on.
  • There are at least two acceptance criteria questions, so study what an acceptance criterion is and the good and bad ways to write acceptance criteria.
  • Finally, you will be tested on User Acceptance testing. Research what UAT is and where it should be done. And who should take part in it?
Enroll now to get business analyst certification 

Certified Salesforce Business Analyst Job

Usual work duties for a candidate for Salesforce Certified Business Analyst include:

  • Consultant
  • Business Analyst 
  • Product Owner
  • Business Systems Analyst
  • Business Excellence Leader
  • CRM Manager
  • Platform Manager
  • Business Process Specialist
  • Salesforce Administrator
  • Business Operations
Read also to get information about salesforce certifications career path

Salesforce Certified Business Analyst Job Requirements

The experience and skills required, in different job descriptions, as a Certified Salesforce Business Analyst include the following:

  • Experience leveraging and configuring AppExchange products to provide a viable solution
  • Experience asking, gathering, and breaking client information and requirements
  • Experience capturing customer tales and creating future process flow charts
  • Experience collaborating with business partners
  • Salesforce execution experience across the whole Software Development Lifecycle (SDLC), Salesforce Admin Certification, and one Consulting Cloud Certification.
  • Experience creating customer or business relationships with Salesforce or comparable CRM Products
  • Extensive hands-on experience creating Salesforce CRM products, including work procedures, approval rules, and security controls
  • Proven ability to use critical thinking skills in a fast-paced environment
  • A detail-oriented individual capable of swiftly expanding on new clients, their company requirements, and developments
  • Strong introduction, excellent communication skills whether verbal or non-verbal, and interpersonal abilities
  • Capability to juggle and coordinate several tasks within a group setting
  • Shows versatility and a willingness to take action to take care of business.
  • A desire to master both specialized and practical skills
  • Microsoft Word, PowerPoint, Excel, Project, and Visio proficiency
  • A Bachelor’s Degree is required.

Salesforce Certified Business Analyst Salary

A Certified Salesforce Business Analyst is thought to make a total salary of $119,757 annually. This figure indicates the median or the midway of the ranges.

Related Salesforce Business Analyst Certifications


You should have at least two years of Business Analyst experience, with a track record of owning and implementing business process changes. Furthermore, it should include two years of Salesforce Platform experience.

If you want to know how to become a Salesforce business analyst, you need first to have a bachelor’s degree in business, technology, or a similar profession. Some businesses favor candidates with a master’s degree in a related profession. At last, you must be a Salesforce Business Analyst certified.

As additional possibilities arise, there will be a greater need overall for Salesforce BAs. As a job seeker, being aware of a company’s needs and profile enables you to focus on the areas where you can provide value and fill existing gaps in the market.

A Salesforce business analyst is a professional in business development. Business analysts assist companies in improving business operations and efficiency in Salesforce. They extract, document, and evaluate needs related to business difficulties before developing data-driven solutions.

Business analysts frequently work with the database, and they may obtain data for reporting and analysis using SQL. As a result, if you’re looking for a position as a business analyst, SQL skills might be quite important.

While the ability to program is beneficial for a job in analytics, it is not needed to work as a data analysis professional. Aside from some languages statistical tools such as SPSS, Sage, SAS, Mathematica, and Excel may be used to manage and analyze data.

Business analysts find opportunities for improvement to boost efficiency and enhance business operations. They frequently collaborate with colleagues at all levels of the organization to discuss their findings and assist execute improvements.

If you fail your first attempt within a release schedule, you must wait a day before enrolling for another. Second, if you fail your second try within a release process, you must wait 14 days before enrolling for a third try. Finally, if you fail your third try during a release cycle, you should wait until the following release cycle begins before retaking the test. At the start of the following release cycle, attempts will be reset. As a result, you can take the same test three times in one release cycle.

  • Easily transition between a wide range of influencing and communication methods to effectively interact with varied audiences and optimize impact.
  • Establish yourself as a trustworthy counsel to important stakeholders.
  • Divide complicated business procedures into small steps.
  • As part of the solution design, evaluate and promote Salesforce functionalities.
  • Analytical Skills
  • Knowledge of Business Processes
  • Time management
  • Documentation Skills
  • Data Management Skills
  • Collaboration skills
  • Problem Solving Skills
  • Active Listening
  • Salesforce Developer
  • Salesforce Data Analyst
  • Salesforce Administrator
  • Salesforce Marketing Cloud Consultant
  • Implementation/Administrator Track
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Sales Cloud Consultant (SSCC)
  • And Many More

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