Microsoft MB-230 Exam Dumps

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Who Should Take Microsoft MB-230 Exam?

Candidates for this examination should be familiar with the concept architect’s service management visualizations and reports which will be created and designed by a professional. They work with the customer engagement administrator to deploy and upgrade Microsoft Power Platform components, such as knowledge management, customer feedback, and connected services.

Course Outline for MB-230 Exam

Manage cases and knowledge management (20-25%)

• Create and manage cases
• Configure and automate cases
• Implement knowledge management
• Capture customer feedback by using Customer Voice

Manage queues, entitlements, and service-level agreements (15-20%)

• Create and manage queues
• Create and manage entitlements
• Create and manage SLAs
• Implement unified routing

Implement scheduling (5?10%)

• Manage resources
• Manage resources

Implement Omni channel for Customer Service (10?15%)

• Deploy Omnichannel for Customer Service
• Manage channels
• Configure the supervisor experience

Manage analytics and insights (5?10%)

• Configure Customer Service Insights for Dynamics 365 Customer Service
• Create and configure visualizations

Implement Customer Service workspaces (5?10%)

• Describe Customer Service workspaces
• Implement the app profile manager

Implement Microsoft Power Platform (5?10%)

• Create custom apps
• Integrate Power Virtual Agents chatbots with Dynamics 365 Customer Service

Implement Connected Customer Service (5?10%)

• Describe Connected Customer Service
• Implement Connected Customer Service with IoT Hub

Most Updated MB-230 Exam Information:

• Passing Score: 700
• Registration Cost: $165 USD
• Exam Name: Microsoft Dynamics 365 for Customer Service Exam
• Certification Name: Microsoft Certified: Microsoft Dynamics 365 for Customer Service Functional Consultant Associate
• Language: English
• Retirement date: None
• Exam Type: Multiple Choice Questions, Multi response questions
• Number of Questions: 40-60 Questions
• Time: 120 Minutes
• Schedule MB-230 Exam here

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The Microsoft Technology Associate – Business Intelligence and Analytics exam assesses your ability to complete the following technical activities: handle cases and knowledge management; manage queues, entitlements, and service-level agreements; organize scheduling; establish Omnichannel for Customer Service; manage analytics and insights; implement Customer Support Workspaces in Office 365 (Implement Microsoft Exchange Server); create customer services.

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