Authentic Microsoft MB-230 Exam Dumps PDF – 2023 Updated

Exam Title

Microsoft Dynamics 365 for Customer Service Exam

Total Questions


Exam Code:


Certification Name Microsoft Dynamics 365 for Customer Service Functional Consultant Associate


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Original price was: $50.00.Current price is: $25.00.

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Who Should Take Microsoft MB-230 Exam?

Candidates for this examination should be familiar with the concept architect’s service management visualizations and reports which will be created and designed by a professional. They work with the customer engagement administrator to deploy and upgrade Microsoft Power Platform components, such as knowledge management, customer feedback, and connected services.

Course Outline for MB-230 Exam

Manage cases and knowledge management (20-25%)

  • Create and manage cases
  • Configure and automate cases
  • Implement knowledge management
  • Capture customer feedback by using Customer Voice

Manage queues, entitlements, and service-level agreements (15-20%)

  • Create and manage queues
  • Create and manage entitlements
  • Create and manage SLAs
  • Implement unified routing

Implement scheduling (5?10%)

  • Manage resources
  • Manage resources

Implement Omni channel for Customer Service (10?15%)

  • Deploy Omnichannel for Customer Service
  • Manage channels
  • Configure the supervisor experience

Manage analytics and insights (5?10%)

  • Configure Customer Service Insights for Dynamics 365 Customer Service
  • Create and configure visualizations

Implement Customer Service workspaces (5?10%)

  • Describe Customer Service workspaces
  • Implement the app profile manager

Implement Microsoft Power Platform (5?10%)

  • Create custom apps
  • Integrate Power Virtual Agents chatbots with Dynamics 365 Customer Service

Implement Connected Customer Service (5?10%)

  • Describe Connected Customer Service
  • Implement Connected Customer Service with IoT Hub

Most Updated MB-230 Exam Information:

  • Passing Score: 700
  • Registration Cost: $165 USD
  • Exam Name: Microsoft Dynamics 365 for Customer Service Exam
  • Certification Name: Microsoft Certified: Microsoft Dynamics 365 for Customer Service Functional Consultant Associate
  • Language: English
  • Retirement date: None
  • Exam Type: Multiple Choice Questions, Multi response questions
  • Number of Questions: 40-60 Questions
  • Time: 120 Minutes
  • Schedule MB-230 Exam here

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What is Exam MB-230?

The Microsoft Technology Associate – Business Intelligence and Analytics exam assesses your ability to complete the following technical activities: handle cases and knowledge management; manage queues, entitlements, and service-level agreements; organize scheduling; establish Omnichannel for Customer Service; manage analytics and insights; implement Customer Support Workspaces in Office 365 (Implement Microsoft Exchange Server); create customer services.

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