Microsoft MB-230 Exam Dumps
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Who Should Take Microsoft MB-230 Exam?
Candidates for this examination should be familiar with the concept architect’s service management visualizations and reports which will be created and designed by a professional. They work with the customer engagement administrator to deploy and upgrade Microsoft Power Platform components, such as knowledge management, customer feedback, and connected services.
Course Outline for MB-230 Exam
Manage cases and knowledge management (20-25%)
- Create and manage cases
- Configure and automate cases
- Implement knowledge management
- Capture customer feedback by using Customer Voice
Manage queues, entitlements, and service-level agreements (15-20%)
- Create and manage queues
- Create and manage entitlements
- Create and manage SLAs
- Implement unified routing
Implement scheduling (5?10%)
- Manage resources
- Manage resources
Implement Omni channel for Customer Service (10?15%)
- Deploy Omnichannel for Customer Service
- Manage channels
- Configure the supervisor experience
Manage analytics and insights (5?10%)
- Configure Customer Service Insights for Dynamics 365 Customer Service
- Create and configure visualizations
Implement Customer Service workspaces (5?10%)
- Describe Customer Service workspaces
- Implement the app profile manager
Implement Microsoft Power Platform (5?10%)
- Create custom apps
- Integrate Power Virtual Agents chatbots with Dynamics 365 Customer Service
Implement Connected Customer Service (5?10%)
- Describe Connected Customer Service
- Implement Connected Customer Service with IoT Hub
Most Updated MB-230 Exam Information:
- Passing Score: 700
- Registration Cost: $165 USD
- Exam Name: Microsoft Dynamics 365 for Customer Service Exam
- Certification Name: Microsoft Certified: Microsoft Dynamics 365 for Customer Service Functional Consultant Associate
- Language: English
- Retirement date: None
- Exam Type: Multiple Choice Questions, Multi response questions
- Number of Questions: 40-60 Questions
- Time: 120 Minutes
- Schedule MB-230 Exam here
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What is Exam MB-230?
The Microsoft Technology Associate – Business Intelligence and Analytics exam assesses your ability to complete the following technical activities: handle cases and knowledge management; manage queues, entitlements, and service-level agreements; organize scheduling; establish Omnichannel for Customer Service; manage analytics and insights; implement Customer Support Workspaces in Office 365 (Implement Microsoft Exchange Server); create customer services.
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