Salesforce CRT-261 Exam Dumps
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Overview of the Salesforce CRT-261 Exam: ?
A Salesforce Certified Service Cloud Consultant designs and deploys solutions that meet customer business processes and needs using Salesforce applications. The consultant has experience designing solutions that incorporate the Service Cloud functionality, as well as the ability to implement them in a client organization. The consultant has worked with both contact center technology and Salesforce applications, as well as understanding of Salesforce.
Who Should Take Salesforce CRT-261 Exam?
The Salesforce Certified Service Cloud Consultant credential is for consultants with expertise in deploying Salesforce Service Cloud solutions in a client-facing capacity. The audience for this course is individuals who have past experience administering and configuring a Salesforce program, as evidenced by successful completion of the Salesforce Certified Administrator test. The Salesforce Certified Service Cloud Consultant is capable of developing and delivering Service Cloud solutions that fulfill customer business needs, are sustainable and scalable, and contribute to long-term client success.
Course Outline for Salesforce CRT-261 Exam:
- Industry Knowledge: 10%
- Implementation Strategies: 15%
- Service Cloud Solution Design: 16%
- Knowledge Management: 9%
- Interaction Channels: 10%
- Case Management: 15%
- Contact Center Analytics: 5%
- Integration and Data Management: 5%
- Service Console: 15%
Most Updated Salesforce CRT-261 Exam Information:
- Passing Score: 67%
- Registration Cost: $200 USD
- Exam Name: Salesforce CRT-261 Exam
- Certification Name: Certified Salesforce CRT-261
- Language: English
- Delivery Method: Testing center or online proctored exam.
- Exam Type: Multiple Choice Questions, Multi response questions
- Prerequisite: None
- Number of Questions: 60 Questions
- Time: 105 Minutes
- Schedule Salesforce CRT-261 Exam here
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Is Service Cloud Consultant exam hard?
Both of the following factors contribute to the Service Cloud certification being ranked fourth out of seven certifications in terms of difficulty:
What does a service cloud consultant do?
A Salesforce Certified Service Cloud Consultant develops and deploys solutions that enable customers’ business processes and needs using Salesforce applications.
What is Service Cloud Salesforce?
Salesforce Service Cloud is a customer support and service management software developed by Salesforce. The Salesforce Service Cloud is built on top of the firm’s successful Sales Cloud CRM solution, which is used by salespeople.
Is Salesforce service Cloud a CRM?
Salesforce Service Cloud is a CRM solution designed to improve the effectiveness of customer support teams. Customer inquiries from various channels are combined into a single ticket database in Service Cloud, which is then handled by AI.
What comes under service Cloud?
Service Cloud, an artificial intelligence-powered customer service solution, helps agents to promptly and efficiently respond to customers on any channel. It includes features such as email to case, skills-based routing, macros, and milestone tracking.
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