Salesforce Service Cloud Consultant Exam Dumps
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Overview of the Salesforce Service Cloud Consultant Exam:
Salesforce Certified Service Cloud Consultants design and deploy solutions that support client business processes and needs utilizing Salesforce applications. The consultant has implemented Service Cloud solutions in the past and can guide a client organization through the process. The consultant has a background in the contact center industry and understands Salesforce applications, particularly how to implement many apps in common customer scenarios.
Who Should Take Salesforce service cloud consultant Exam?
The Salesforce Certified Service Cloud Consultant program is for consultants with expertise implementing Salesforce Service Cloud solutions in a customer-facing role. The target audience should have prior experience administering and configuring a Salesforce application, as demonstrated by their successful completion of the Salesforce Certified Administrator exam.
Course Outline for Service Cloud Consultant Exam
- Industry Knowledge: 10%
- Implementation Strategies: 15%
- Service Cloud Solution Design: 16%
- Knowledge Management: 9%
- Interaction Channels: 10%
- Case Management: 15%
- Contact Center Analytics: 5%
- Integration and Data Management: 5%
- Service Console: 15%
Most Updated Salesforce service cloud consultant Exam Information:
- Passing Score: 67%
- Registration Cost: $200 USD
- Exam Name: Salesforce Service Cloud Consultant
- Certification Name: Certified Service Cloud Consultant
- Language: English
- Delivery Method: Testing center or online proctored exam.
- Exam Type: Multiple Choice Questions, Multi response questions
- Prerequisite: Salesforce Administrator credential
- Number of Questions: 60 Questions
- Time: 105 Minutes
- Schedule Service Cloud Consultant Exam here
Service Cloud Consultant Exam F.A.Q.
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What are Service Cloud Consultant dumps?
Practice tests, often known as braindumps, are simulated questions and answers taken straight from the real examinations. During the actual test, you will face the same questions that were covered in our exam Dumps.
What is a service cloud consultant?
The Service Cloud Consultant credential is for experts who have worked with Salesforce’s Service Cloud in a customer-facing capacity. This test focuses on all of the elements that make up Salesforce’s second most popular product, the Service Cloud.
Is Service Cloud Consultant exam hard?
In terms of difficulty, the Service Cloud certification is ranked fourth out of the seven certifications.
What is the difference between Salesforce sales Cloud and service Cloud?
The two cloud-based apps, Sales Cloud and Service Cloud, differ in terms of connectivity. Web-to-lead functionality is available through Salesforce’s Sales Cloud, whereas web-to-case functionality is provided by Service Cloud. Connecting one-on-one with each customer across many channels on any device has never been easier thanks to Sales
What is included with service Cloud?
Customer support for Cloud Service is provided by Customer Service Cloud, which includes case management, client access across all channels, data integration, and prebuilt connection apps, support ticketing, knowledge base, routing and escalation, and queue management.
Does service Cloud include Knowledge?
Salesforce Knowledge is only available in the Essentials Edition and the Unlimited Edition, which includes Service Cloud. Salesforce Knowledge is extra for: Professional, Enterprise, Performance, and Developer Editions.